Kores Intelligent Branch Automation Solution digitizes and automates various banking operations, including cash transactions, transfers, account servicing requests, and document handling. By eliminating manual tasks and reducing processing time, the solution enhances operational efficiency and accuracy.
Problem Statement:
The bank faced several challenges in its branch operations, including lengthy transaction times, processing errors, cash reconciliation issues, and duplicated work. These challenges had a direct impact on operational costs, customer satisfaction, and revenue generation.
In response to the evolving customer demands, banks in India are adopting automation solutions to enhance their operational efficiency and profitability. Kores Intelligent Branch Automation Solution helped a leading bank revolutionize its branch operations, resulting in improved customer experience, increased productivity, and cost savings.
The implementation of automated branch operations improved customer experience by reducing waiting times and increasing convenience. It also enables increased productivity, reduced costs, and enhanced customer loyalty, leading to overall business growth and profitability.
Here’s where Kores Business Automation Steps In
To address these challenges, the bank implemented Kores’ Intelligent Branch Automation. The solution aimed to digitize both front-end and back-end operations, streamlining processes and improving overall efficiency.
The Intelligent Branch Automation solution automated various tasks, such as cash withdrawals, deposits, transfers, account openings, and document validation. By leveraging AI-based software, hardware integration, and note-sorting machines, the solution achieved instant digitization of transactions, reduced manual labour, and enhanced accuracy.
The implementation of the automated branch operations yielded significant results for the bank.
With the successful deployment of Intelligent Branch Automation, the bank achieved notable time and cost savings in its operations. The solution's implementation will be expanded across branches in a phased manner over the next two years, further enhancing efficiency and customer satisfaction.